A Customer Service that goes beyond our competitors
Romsey Woodburners are an independent retailer of wood burning and multi fuel stoves. We offer a ‘one stop shop’ where you can find everything you need in one place.
This means that not only can we provide an installation service from our approved and experienced HETAS engineers, we can also offer advice and if needed, alter your existing fireplace to suit by our qualified bricklayers.
We also have various companion sets, log baskets, ash vacs, and accessories on display in our showroom.
If you are as passionate about quality and design as we are, then hopefully you like our stove choices, we have carefully selected the ones we feel are the best looking contemporary and traditional stoves out there.
Tilly - Director of Happiness
Meet the Team
Ray Sheppard - Always the first in.
Surveryor, installer and the boss (well he thinks he is!)
Ray previously had his own company in the building industry and was frequently asked to install Woodburners for his customers. This lead onto starting up Romsey Woodburners specialising in the solid fuel industry with his wife Angela. With the 30 years of building knowledge he can advise potential customers on all aspects of any project.
Interests outside of work; Shooting, fishing and the occasional glass of red wine (hic)
Angela Sheppard - The real boss!
Showroom manager and general Jill of all trades.
Angela worked as a teacher before embarking on her next career with Ray in the woodburning industry, gaining experience and knowledge along the way. From the office in the showroom Angela is the the nucleus of the business, linking between installers, manufacturers and customers and arranging surveys. Angela loves to interact with the customers and is a real people person.
Interests outside of work; Yoga, swimming, dogs, gardening and the occasional glass of Prosseco!
Testimonials
The following are real reviews by real people on CheckATrade where (at the time of writing) we have a rating of 9.96/10 from 307 reviews! We're very proud.
Customer from SO40
I’m extremely pleased with the installation of my new wood burner stove. The company were very helpful in advising as to which stove would work best in my room. The installation went without a hitch and Gavin and Ian were professional, helpful and friendly. They kept me informed at each stage of the process. They left the room very clean and tidy at the end of each day. I was also given a very helpful demonstration on using and getting the most out of my new stove. Nothing was too much trouble. I’m delighted.
Customer in SO51
We are very pleased to have chosen Romsey Woodburners to install our Woodburner.From the initial sales conversation and then follow up with Luke everything was well explained. The work completed by Dale and Sean was carried out efficiently and professionally, they took care to ensure we were happy with all the work they completed , keeping us informed as they completed each stage of the installation. Fully recommend this company.
Customer in SO51
Bradley and Dale supplied and installed out very first wood burner. The arrived on time and carried out a fantastic install. The attention to install and making sure the stove was just right and installed correctly just gave me a lot of reassurance. Handing over the wood burner and instructions was clear and understood exactly how to operate it. Thanks guys, well done and I would recommend them to anyone wanting to have a wood burner in their house Cheers
Customer in SP4
Awesome, guys turned up with everything they needed. Clean dust sheets used throughout with everything covered from start to completion. They were obviously very happy in their work, got on well with appropriate banter. This is a reflection that they trust very much what each other’s skills are within the work being carried out. The job was not rushed, all the time spent on the job they took care that the measurements, positioning, care of the property and cleanliness was all taken into account. They left the house immaculate with the stove, liner and new register plate all perfectly fitted.
